Frequently Asked Questions
Everything you need to know about your Aliness shopping experience.
What is the standard shipping timeframe for Aliness orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
Aliness accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.